MOROCCO LINGUA
Center for Arabic Studies
TERMS AND
CONDITIONS
CONDITIONS
Last updated: 13/05/2026 | Effective date: 13/05/2026
Please read these Terms and Conditions carefully. By registering for any program, course, or service offered by Morocco Lingua, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, please do not proceed with registration.
1. About Morocco Lingua
Morocco Lingua (hereinafter "Morocco Lingua", "we", "us", or "our") is an Arabic language learning and study service operated under the supervision of FCUS Privé Langues, a private language center officially licensed by the Moroccan Ministry of National Education to provide language education and training. Morocco Lingua specializes in teaching Arabic to non-native speakers through immersive in-person programs and online courses designed to promote effective language acquisition and cultural understanding.
Legal information
- Service Name: Morocco Lingua
- Legal Name: FCUS Privé Langues
- Legal Form: SARL AU
- Ministerial License: 03-TA-21
- Registered office: Sidi Lhaj Boutabet, LAblalia, Taroudant, MOROCCO
- Trade Register (RC): 5407
- ICE: 001967381000047
- Tax ID (IF): 49400272
- Email: admin@moroccolingua.com
- Phone: +212 676 435 088
- Website: https://moroccolingua.com
2. Definitions
- "Student" means any individual who has registered for and been admitted to a Morocco Lingua program or course.
- "Program" means any on-site, online, or hybrid course or learning experience offered by Morocco Lingua.
- "Registration Fee" means the non-refundable administrative fee paid at the time of enrolment.
- "Tuition" means the fees charged for the academic component of a Program (excluding accommodation, transfers, and optional activities).
- "Program Start Date" means the first scheduled day of instruction as confirmed in writing by Morocco Lingua.
- "Confirmation" means the written confirmation issued by Morocco Lingua acknowledging admission to a Program.
- "Add-on Services" means optional services such as accommodation, airport transfers, excursions, and cultural activities.
3. Services Offered
3.1 On-Site Programs in Morocco
- Intensive Arabic Programs (2 to 36 weeks) — Modern Standard Arabic or Moroccan Arabic (Darija)
- Semester Programs (16 weeks) — Fall and Spring sessions
- Private one-on-one tuition (on-site)
- Cultural immersion activities, excursions, and experiential learning components
3.2 Online Programs
- Live instructor-led group courses
- Live one-on-one private courses
- Self-paced learning resources, where applicable
3.3 Add-on Services
- Accommodation arrangements (host family, student residence, or partner hotels)
- Airport transfers
- Cultural and adventure activities (excursions, paragliding, hiking, medina tours, cooking classes, and similar)
Add-on Services are arranged with carefully selected third-party providers. Morocco Lingua acts as an intermediary and is not the operator of these third-party services. Detailed terms apply (see Section 9).
4. Registration & Admission
To register for a Program, the applicant must complete the following steps:
- Select a Program from our published catalog.
- Complete and submit the registration packet by email or post.
- Pay the Registration Fee and any required deposit.
- Allow 48 to 72 hours to receive a written Confirmation and student handbook.
Admission is at the sole discretion of Morocco Lingua. We reserve the right to refuse or terminate admission of any applicant who, in our reasonable assessment, does not meet the program prerequisites or whose conduct is incompatible with the academic and cultural environment of the school.
By submitting a registration form, the applicant represents that all information provided is accurate and complete and that they are at least 18 years of age. Applicants under 18 must provide written consent from a parent or legal guardian, and a parent or legal guardian must co-sign these Terms and Conditions.
5. Fees, Payment & Currency
5.1 Pricing
All fees are published on our website and in the official price list applicable on the date of registration. Prices are quoted in 【MAD / EUR / USD】 and are inclusive of applicable Moroccan VAT unless otherwise stated. Prices for Add-on Services are quoted separately.
5.2 Payment Terms
- The Registration Fee is due at the time of application and is non-refundable in all circumstances except cancellation by Morocco Lingua.
- Full Tuition (and accommodation, if booked) must be received no later than 30 days before the Program Start Date, unless otherwise agreed in writing.
- For Programs booked less than 30 days before the Program Start Date, full payment is due immediately upon booking.
- Failure to complete payment by the deadlines may result in cancellation of the booking and forfeiture of all amounts already paid.
5.3 Accepted Payment Methods
- Accepted: 【BANK TRANSFER / CREDIT CARD VIA STRIPE / WISE / CASH ON-SITE — list to confirm】
- Bank transfer fees, currency conversion costs, and any third-party processing fees are the responsibility of the Student.
- Morocco Lingua does not accept cheques drawn on foreign banks.
5.4 Online Course Subscriptions
For online courses billed on a recurring basis, payment is automatically charged at each renewal cycle (monthly, quarterly, or as selected at registration). To cancel automatic renewal, the Student must email us at least seven (7) days before the next billing date. Cancellations received after this deadline will take effect at the following renewal cycle.
5.5 Price Changes
Morocco Lingua reserves the right to amend pricing for future bookings due to tax changes, governmental measures, or other circumstances beyond our control. Confirmed bookings already paid in full are not affected.
6. Cancellation & Refund Policy
6.1 Registration Fee
The Registration Fee is non-refundable in all circumstances, except where Morocco Lingua cancels the Program.
6.2 Cancellation by the Student — On-Site Programs
Cancellation requests must be submitted in writing by email. The applicable refund is calculated based on the date the written cancellation is received, as follows:
| Time of cancellation | Refund of tuition |
|---|---|
| More than 60 days before Program Start Date | 100% of tuition refunded (Registration Fee non-refundable) |
| Between 30 and 60 days before Program Start Date | 75% of tuition refunded |
| Between 15 and 29 days before Program Start Date | 50% of tuition refunded |
| Less than 15 days before Program Start Date | No cash refund. Credit valid 12 months may be offered at our discretion |
| After the Program has started (no-show, late arrival, withdrawal) | No refund. No make-up classes for missed sessions |
| Cancellation by Morocco Lingua (insufficient enrolment, force majeure) | 100% of tuition and Registration Fee refunded, OR rescheduling at student's choice |
6.3 Cancellation by the Student — Online Courses
- For one-time online course purchases: a full refund may be requested within fourteen (14) days of registration, provided no class has yet been attended and no course materials have been accessed.
- For recurring subscriptions: a full refund may be requested within three (3) days of the initial registration, provided no class has been attended.
- Once a class has been attended or course materials accessed, no refund will be granted.
- Subscriptions are personal to the registered Student and may not be transferred, shared, or assigned to another person.
6.4 Cancellation by Morocco Lingua
Morocco Lingua reserves the right to cancel a Program if the minimum enrolment threshold (typically three Students) is not reached, or for any other operational reason. In such cases, the Student will be offered, at their choice:
- Rescheduling to another available session at no additional cost; or
- A full refund of all amounts paid, including the Registration Fee.
Morocco Lingua's liability in such circumstances is limited to the refund of amounts paid; we will not be liable for any incidental costs incurred by the Student (flights, visas, accommodation booked independently, etc.).
6.5 Late Arrival, Absences & Missed Classes
- If a Student arrives late or is absent during a Program, no refund will be made for the time missed.
- Missed classes will not be made up or extended free of charge.
- No refund or substitution will be made for classes missed due to public holidays, exams, excursions, orientation sessions, or other scheduled obligations.
6.6 Changes to Bookings
Requests to change Program dates, course type, or accommodation must be submitted in writing at least four (4) weeks before the Program Start Date. A change fee of 【EUR 100】 applies to each change, payable at the time of request and non-refundable. Any change resulting in a reduction of lessons or a downgrade of services will be treated as a partial cancellation and is subject to Section 6.2.
7. Force Majeure
Neither party shall be held liable for any failure or delay in performing its obligations where such failure results from a Force Majeure event, including but not limited to: natural disasters, epidemics, pandemics, government-imposed restrictions or border closures, war, civil unrest, terrorism, strikes, transport disruptions, or any other event beyond the reasonable control of the parties.
In the event of Force Majeure preventing a Program from being delivered as planned, Morocco Lingua will use reasonable efforts to:
- Reschedule the Program to a later date; or
- Offer an equivalent online format where feasible; or
- Issue a credit valid for eighteen (18) months for use against any future Program.
Cash refunds in Force Majeure situations are at the sole discretion of Morocco Lingua and may be limited to amounts not yet committed to third-party suppliers.
8. Visa, Travel & Insurance
- It is the sole responsibility of the Student to obtain a valid passport and any visa, travel permit, or vaccination required to enter Morocco.
- Morocco Lingua may issue a letter of admission to support a visa application, but cannot guarantee visa issuance by Moroccan authorities.
- Visa refusal does not automatically entitle the Student to a full refund. The applicable cancellation policy in Section 6.2 applies, with documented visa refusal considered as grounds for a credit voucher (valid 18 months) at our discretion.
- Comprehensive travel and health insurance is mandatory for all Students enrolled in on-site Programs, including coverage for medical expenses, repatriation, personal liability, and trip cancellation. Proof of insurance must be provided before the Program Start Date.
- Morocco Lingua will not be held responsible for any consequences arising from the absence of adequate insurance coverage.
9. Accommodation & Cultural Activities
Where the Student requests Add-on Services such as accommodation, airport transfers, or cultural activities, Morocco Lingua acts solely as an intermediary between the Student and the third-party providers.
- Accommodation standards, host family selection, and activity providers are chosen by Morocco Lingua based on quality and reliability criteria, but Morocco Lingua is not the operator of these services.
- Any complaint regarding the quality, safety, or performance of an Add-on Service must be reported in writing within 48 hours so that Morocco Lingua can intervene with the relevant provider.
- Morocco Lingua's liability for Add-on Services is strictly limited to the proper selection of providers and reasonable assistance in case of dispute. Morocco Lingua is not liable for incidents, damages, losses, or injuries caused by third-party providers, except in case of gross negligence in their selection.
- Adventure activities (paragliding, hiking, horse riding, etc.) involve inherent risks. The Student acknowledges these risks, agrees to follow safety instructions provided by qualified operators, and confirms they are physically and medically fit to participate.
10. Student Code of Conduct
Students are expected to conduct themselves in a manner consistent with the academic, cultural, and legal environment of Morocco. In particular, Students agree to:
- Comply with Moroccan law at all times, including laws regarding public behavior, alcohol, and controlled substances.
- Show respect for Moroccan culture, religious practices, host families, teachers, fellow Students, and Morocco Lingua staff.
- Attend classes punctually and prepared, and follow the school's academic policies.
- Refrain from any form of harassment, discrimination, violence, or behavior that may endanger themselves or others.
- Comply with house rules of any accommodation arranged through Morocco Lingua.
Suspension or expulsion: Morocco Lingua reserves the right to suspend or expel any Student who commits a criminal offense, breaches the Code of Conduct, has a very poor attendance record, or fails to meet payment obligations. In such cases, no refund will be issued, and where required by law, the relevant Moroccan authorities (including immigration) will be informed.
11. Health & Safety
- Students must disclose any pre-existing medical condition, allergy, or special requirement at the time of registration.
- Morocco Lingua will treat such information confidentially and will use it solely to ensure appropriate accommodations and emergency response.
- Morocco Lingua is not a medical provider. In case of illness or injury, Students must seek qualified medical care, the cost of which is covered by the Student's mandatory travel insurance.
- By registering, Students authorize Morocco Lingua to seek emergency medical assistance on their behalf if required and if the Student is unable to act for themselves.
12. Online Courses — Specific Terms
- Online classes are delivered via videoconference. Students must ensure they have a stable internet connection, a working webcam, and a microphone.
- Class recordings, where provided, are for the personal use of the enrolled Student only. They may not be shared, redistributed, or made publicly available.
- Technical issues on the Student's side (connectivity, hardware) do not entitle the Student to a refund or to a make-up class.
- If a class is cancelled or interrupted due to a fault on Morocco Lingua's side, the class will be rescheduled at no additional cost.
- Online subscriptions are personal and non-transferable. Sharing login credentials may result in suspension or termination of the subscription without refund.
13. Intellectual Property
All teaching materials, methodologies, course content, recordings, written documents, audio and video resources, and the Morocco Lingua brand and website are the exclusive property of Morocco Lingua or its licensors and are protected by applicable intellectual property law.
- Materials provided to Students are licensed for personal, non-commercial use only, for the duration of the Program and personal study thereafter.
- Reproduction, distribution, modification, public display, or commercial use of any material without prior written consent is strictly prohibited.
- Recording of classes (audio or video) by Students is not permitted without the express prior consent of the teacher.
14. Image & Testimonial Rights
Morocco Lingua may take photographs or videos during classes, excursions, and cultural activities for use in promotional materials (website, social media, brochures, etc.).
- By registering, Students consent to the capture and use of their image in such promotional materials, provided the use is consistent with the educational and cultural nature of Morocco Lingua's activity.
- Students may withdraw consent at any time by sending a written request to the email address listed in Section 1. We will then cease any new use of their image, although we cannot recall materials already published.
- Testimonials provided by Students may be reproduced on our website and marketing materials. Where requested, the testimonial will be anonymized.
15. Personal Data & Privacy
Morocco Lingua processes the personal data of Students in accordance with applicable Moroccan data protection law (Law 09-08) and, where applicable to Students located in the European Union, the General Data Protection Regulation (GDPR).
- Personal data is collected for the purposes of registration, course delivery, communication, payment processing, regulatory compliance, and (with consent) marketing communications.
- Personal data is retained for the duration of the relationship with the Student and for the legal retention periods required afterwards.
- Students have the right to access, rectify, port, or request deletion of their personal data, and to object to or restrict processing, by contacting us at the email address listed in Section 1.
- Full details of our personal data practices are set out in our Privacy Policy: 【INSERT URL OF PRIVACY POLICY】
16. Limitation of Liability
To the maximum extent permitted by applicable law:
- Morocco Lingua's total liability under or in connection with these Terms and Conditions shall not exceed the total amount actually paid by the Student to Morocco Lingua for the Program concerned.
- Morocco Lingua shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of opportunity, lost profits, or non-material damages.
- Nothing in these Terms and Conditions shall exclude or limit Morocco Lingua's liability for death or personal injury caused by its proven gross negligence or willful misconduct, or any other liability that cannot be excluded under applicable law.
17. Complaints
Any complaint regarding a Program or service should be raised with the Program coordinator on-site as soon as possible to allow for prompt resolution. If the matter cannot be resolved informally, a formal written complaint may be sent to 【COMPLAINTS EMAIL ADDRESS】 within thirty (30) days of the end of the Program. Morocco Lingua undertakes to acknowledge complaints within seven (7) days and to provide a substantive response within thirty (30) days.
18. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of the Kingdom of Morocco.
Any dispute arising from or in connection with these Terms and Conditions, the registration process, or the delivery of any Program shall be submitted to the exclusive jurisdiction of the competent courts of Taroudant, Morocco, after the parties have made reasonable efforts to resolve the dispute amicably.
For Students residing in the European Union, mandatory consumer protection provisions of their country of residence remain applicable.
19. Modifications to these Terms
Morocco Lingua may amend these Terms and Conditions at any time. The version applicable to a given booking is the version in force on the date of registration. Updated versions will be published on our website with a clear "Last updated" date.
20. Contact
For any question regarding these Terms and Conditions or the services offered by Morocco Lingua, please contact us:
- Email: 【CONTACT EMAIL】
- Phone: 【+212676435088】
- Postal address: 【Mansour Dahbi Avenue? Lablalia, Taroudant, MOROCCO】
Acceptance. By signing the registration form, ticking the relevant box at online checkout, or paying any Program fee, the Student acknowledges having read, understood, and accepted these Terms and Conditions in full.